Privacy Policy

ALTiQ AI Solutions LLC • Applies to AURA, Autofill, bundled purchases, and future ALTiQ services

Effective Date: December 26, 2025

This Privacy Policy explains how ALTiQ AI Solutions LLC ("ALTiQ", "we", "us") collects, uses, and shares information when you visit altiq.io or use our services, including AURA and Autofill (collectively, the "Services").

1) Information We Collect

Account and contact information (e.g., name, email, phone, company, login identifiers) you provide when registering or contacting us.

Customer content and data you upload or provide to the Services (e.g., FAQs, documents, knowledge-base content, form mappings, configuration, and other inputs). Depending on your usage, this may include personal data.

Usage data about how you access and use the Services (e.g., feature usage, pages viewed, timestamps, performance metrics).

Device and log data (e.g., IP address, user agent, cookies or similar identifiers, and error logs) for security and troubleshooting.

2) How We Use Information

Provide, operate, and maintain the Services.
Process Customer content to produce outputs (including AI-generated outputs) and to run automations you configure.
Secure the Services, prevent abuse, and debug issues.
Communicate with you about your account, support requests, changes, and updates.
Improve the Services (e.g., performance and reliability). Where feasible, we use aggregated or de-identified data for analytics.

3) AI Processing & Customer Responsibilities

When you use AI features, your inputs and relevant context may be processed to generate outputs.
You control what data you provide. You are responsible for ensuring you have the rights and legal basis to provide any personal or sensitive data to the Services.

4) How We Share Information

We may share information with:

Service providers who help us operate the Services (e.g., hosting, email delivery, analytics, payment processing).
Payment processors when you purchase subscriptions (they process payment data under their own policies).
Legal and safety parties when required by law or to protect ALTiQ, our customers, or the public.

We do not sell your personal information.

5) Data Retention

We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and your plan.

6) Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure.

7) Cookies and Similar Technologies

We may use cookies or similar technologies to operate the site, remember preferences, and improve user experience. You can control cookies through your browser settings.

8) Your Choices

You may update your account information through the Services (where available).
You may request support or deletion assistance by contacting us (see Contact below). Some deletions may be limited by law or legitimate business needs.

9) Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last updated. Material changes may be communicated via email or in-product notice.

11) Contact

Questions about this Privacy Policy: support@altiq.io

Last updated: December 26, 2025.